Privacy Policy Overview
Your privacy matters and is protected with care
Introduction To Our Policy
This Privacy Policy explains how soltanexovi collects, uses, shares, and safeguards your personal information throughout your engagement with us. Our commitment is to transparency and compliance with Australian privacy legislation.
We ensure that your personal data is only used for purposes clearly outlined within this policy. Data is secured and managed responsibly to ensure your rights and privacy at every step.
How We Collect Data
We collect information directly through forms and communications you submit, and automatically via website technologies that improve your experience and service quality.
Direct Personal Information
- • Name details supplied via contact forms or correspondence
- • Email addresses provided for ongoing communication
- • Phone numbers you offer for consultation scheduling
- • Property preferences and consultation notes you share
- • Other relevant information tied to your service inquiry
Automatic Website Information
- • IP address and general geolocation identified for analytics
- • Device type and browser version used to access the website
- • Site usage statistics such as visited pages and session time
- • Interactions with online forms and CTA buttons
- • Technical data for optimization and troubleshooting
Purpose For Using Data
Your information is applied to facilitate services, enhance user experience, manage inquiries, and maintain clarity in consultation delivery.
- • Service delivery and client correspondence
- • Responding to your questions and requests
- • Processing and refining consultation processes
- • Website analytics to improve visitor experience
- • Security and fraud prevention activities
- • Fulfilling contractual and regulatory duties
- • Internal reporting and workflow management
Privacy Commitment: soltanexovi upholds your rights and privacy with strict processes and monitoring for compliance. We never sell personal data to third parties and restrict access to only authorised staff.
Information Sharing
Your information is disclosed only when necessary for service delivery, regulatory obligations, or essential website operation with reputable service providers.
Trusted Service Partners
When working with third-party platforms, we ensure data is processed securely and exclusively for improving service interactions and website performance.
Legal Compliance Obligations
We comply with Australian law, sharing data only where legally required or permitted.
Aggregated & Anonymous Data
For business intelligence and reporting, data is anonymised so individuals cannot be identified.
Your Privacy Rights
You may request access, updates, correction, deletion, or restriction of your personal data at any time, in accordance with applicable law and our policy procedures.
- • Request access to your personal information held by us
- • Correct inaccuracies in your stored personal data
- • Request deletion of your personal data, subject to law
- • Obtain and reuse your data across services
- • Object to processing under certain lawful grounds
- • Request restricted processing in defined cases
For exercise of privacy rights or any questions regarding data management, please contact us directly through the provided details.
How We Secure Your Data
We apply both technical and organisational measures to guard your information against unauthorised access, misuse, or accidental loss.
Technical Safeguards
- • Data encryption protocols throughout system storage
- • Firewall and monitoring tools to detect unusual access attempts
- • Routine software updates to address vulnerabilities
- • Regular penetration testing and threat assessments
Organisational Policies
- • Access control and privacy compliance staff training
- • Appointed data protection contact for escalation
- • Reviewed supplier agreements and third party vetting
- • Physical security for office hardware and paper data
How Long We Keep Data
Personal data is kept only as long as needed for service, regulation, or client support. Data retention periods vary according to legal requirements and business necessity.
- • User account journals and records (if held)
- • Consultation process data records held for service
- • Email and message correspondence retained securely
- • Transactional records for compliance purposes
- • Consent-based contact for marketing information
After the required period, your data is deleted or fully anonymised except where continued storage is mandated by law.
Data Transfers Abroad
If your information is processed outside Australia, we ensure strict protection agreements and lawful transfer protocols are in place.
- • Use of vendors with robust privacy and security safeguards
- • Contractual commitments for overseas service providers
- • Limiting cross-border transfers to essential cases
- • Full compliance with applicable privacy policies
Cookies & Tracking
Cookies are used for essential site operation, analysis, and service improvement. You may manage cookie preferences through browser settings at any time.
Types of Cookies Used
- • Necessary for website basic operation and permissions
- • Analyse aggregate usage patterns for service enhancement
- • Remember preferences such as interface language
- • Enable optional features for easier navigation
Cookie settings can be changed or declined according to your preferences in most browsers.
Policy Updates & Notices
We update our Privacy Policy when laws or practices change. Relevant notices will be posted when substantive changes are made to our handling of your personal information.
- • Email alerts to subscribed contacts
- • Website banner notifications when required
- • Updated effective date on policy page
- • Clear summary of key changes provided
We encourage you to review this policy periodically for the latest information.
How To Reach Our Team
For privacy questions or requests, our advisors are available through the website contact form or listed email address.
soltanexovi
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61811766193
Email: content@soltanexovi.com
Policy last revised November 29, 2025.
Effective from November 29, 2025.